Hebben ze al betaald? (''Have they already paid?'') / Subtitle: Effectief en klantgericht debiteurenbeheer aan de telefoon (Effective and customer focused credit control on the telephone)
Publisher: Wolters Kluwer, Language: Dutch, release date: 21st December 2011
Author(s): Marcel Wiedenbrugge
This is a practical book about effective and customer oriented credit control / credit management on the telephone. The main focus of the book is getting paid, while keeping the customer relationship. The content applies typically to credit control practices in B2B companies, where doing business is usually done on an open account basis. The book contains many graphical elements, such as flowcharts, schemes and two evaluation (self assessment) forms.
The translation into English will be published in Q3 2013.
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