Analysis, setup and improvement of your B2B operational and strategic activities and processes for: credit (risk) management risk / value based analysis of your customer base complaints & service management developing strategies to optimize future risk and value integrated business concepts, focusing on integration of finance and commerce support in software selection based on your business requirements
2. Writing & book publication
* Articles and interviews on various business topics, from credit management to customer relationship management
* Books (Dutch and English).
3. Trainings & workshops (in company) both on an operational level as well as on a strategic level
Topics: customer relationship management, credit management, (customer) service management, foreign language (English, German) for credit management / credit control.
Specialization: customer and result oriented training program for social housing associations in the Netherlands.
4. Market research especially related to credit (risk) management, working capital management and finance. Specialization: Asia Pacific and Europe
If you need independent and practical advice or a second opinion, WCMConsult is a versatile and experienced B2B business partner to help your company to become more customer focused and result oriented.
Check out the website for more information or contact me by email firstname.lastname@example.org or phone: +31 6 4590 2601